Last updated: July 20, 2025
LuminaryLab Creative operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LuminaryLab Creative is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.
Personal Information We Collect or Process
“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include de-identified or anonymized data.
We may collect or process the following:
Contact details: name, address, email, phone number, billing/shipping address
Financial information: payment method, credit/debit card details, transaction info
Account information: login details, preferences, settings
Transaction details: purchases, wishlists, returns, cart activity
Communications: any details you provide in contact or support messages
Device & browser data: IP address, network info, browser, connection type
Usage data: how you browse and interact with the site
Personal Information Sources
We collect personal information from the following:
Directly from you
Automatically through the site (cookies, analytics)
Our service providers (like Shopify or shipping partners)
Third-party tools and marketing platforms
How We Use Your Personal Information
Depending on how you interact with us, we may use your data to:
Provide and personalise the Services
Process payments and fulfil orders
Send you order and shipping updates
Improve the customer experience and website functionality
Deliver marketing and promotional content
Detect and prevent fraud or security issues
Comply with legal obligations
Marketing and Advertising
We may send you marketing content by email or display relevant ads based on your preferences and site activity. You can opt out at any time via the unsubscribe link or by contacting us directly.
Security and Fraud Prevention
We take steps to protect your information, including encryption and access controls. However, no system is entirely secure, and you use the site at your own risk. You are responsible for keeping your account credentials safe.
Disclosure of Personal Information
We may share your personal information with:
Shopify (our website host)
Third-party service providers (e.g. payment processors, shipping partners)
Marketing and advertising partners
Legal authorities, if required by law
Affiliates and contractors
In the event of a business sale or restructure
Relationship with Shopify
We use Shopify to power our store and services. Shopify collects and processes some personal data as a controller. To understand their policies and how they use your data, refer to:
👉 https://www.shopify.com/legal/privacy
You may also exercise your privacy rights via the Shopify Privacy Portal:
👉 https://privacy.shopify.com/
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content or privacy practices of these sites. Please review their privacy policies if you visit them.
Children's Data
Our Services are not intended for users under the age of 16. We do not knowingly collect data from minors. If you're a parent or guardian and believe your child has provided us with personal information, contact us to request deletion.
Security and Data Retention
We retain your personal data only as long as necessary for business purposes or legal compliance. While we take reasonable precautions, we cannot guarantee absolute security.
Your Rights and Choices
Depending on where you live, you may have the following rights:
Access your data
Correct or update your personal information
Request deletion
Request portability (in applicable regions)
Opt out of promotional emails
We may require identity verification before fulfilling requests. You can submit requests via our contact information below.
Complaints
If you have concerns about how we use your data, please contact us. You may also file a complaint with your local data protection authority.
International Transfers
Your data may be transferred to countries outside of your own. Where required, we use approved mechanisms like Standard Contractual Clauses to protect your data during international transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here. Continued use of the Services implies acceptance of any updated terms.
Contact
Questions? You can reach us at: hello@luminarylab.com.au
We acknowledge the Jerrinja people of the Yuin Nation as the Traditional Custodians of the land and waters where Luminary Lab live and work. We pay our respects to their Elders past, present, and emerging. This land has always been, and always will be, Aboriginal land.